1. Where we ship
We ship within Greece only. Shipping to Cyprus or other countries is currently not available.
2. Shipping costs
- €3.00 for orders with a total value below €50.00.
- Free shipping for orders of €50.00 and above.
The free-shipping threshold is based on the final value of the products after any discounts or discount codes. There is no extra charge for islands or remote areas.
Bulky items such as mattresses, toppers and other sleep products ship at the same rate, with no extra charge for size or weight unless stated otherwise on the product page or at checkout. Delivery is made to the address on the order; carrying or installation inside the premises is not included.
3. Courier
All orders are shipped with ELTA Courier to the address you enter at checkout. Please make sure your name, address, postcode, phone number and email are correct and complete.
4. Delivery times
- Attica: 3–4 working days
- Rest of Greece: 3–6 working days
Delivery times are estimates, counted from the moment your order is confirmed and sent for fulfilment. Working days are Monday to Friday, excluding public holidays. Orders placed at weekends or on holidays are processed on the next working day. Remote areas and peak periods (sales, Black Friday, Christmas) may take longer.
5. Tracking
Once your order is handed to the courier, you may receive a tracking number by email, SMS or directly from ELTA Courier so you can follow your parcel.
6. Receiving and checking your parcel
When your parcel arrives, check the outer packaging. If it shows visible damage or signs of tampering, tell the courier immediately, photograph the packaging before opening it and contact us as soon as possible. The same applies if you receive a wrong or incomplete order or a product damaged in transit — please keep the packaging until your request has been reviewed.
If you are not at the delivery address, the courier will contact you or make another attempt. Any extra re-delivery costs caused by non-collection or an incorrect address may be charged to the customer.
7. Changing the delivery address
Orders are sent for processing automatically once placed, so it may not be possible to change the delivery address afterwards. Please check your details carefully before completing your purchase.
8. Contact
For any question about the shipping or delivery of your order, email us at info@blackroll.gr or use our contact form, quoting your order number.
See also: Shipping Policy (full text) · Returns · Right of Withdrawal
