Shipping
Shipping within Greece costs €3.00 for orders below €50.00. Orders of €50.00 or more ship free. The threshold applies to the final product value after any discounts or discount codes.
We charge one fixed rate for every order within Greece – there is no extra charge for islands, remote areas or bulky items such as mattresses and toppers. The shipping cost is shown at checkout before you confirm your order.
We currently ship within Greece only. Shipping to Cyprus or other countries is not available at the moment.
All orders are shipped with ELTA Courier. Estimated delivery is 3–4 working days in Attica and 3–6 working days in the rest of Greece, counted from the moment your order is confirmed. Remote areas and peak periods (sales, Black Friday, Christmas) may take longer. More details on our Delivery & Shipping page.
Not at the moment. Orders are delivered by ELTA Courier to the address you enter at checkout.
Payment
You can pay with the methods shown at checkout, such as credit and debit cards (Visa, Mastercard, Maestro, American Express) and digital wallets like Apple Pay and Google Pay. Payments are processed in a secure environment and Blackroll.gr never stores your full card details.
Order
You can order as a guest or with a customer account. Add the products you want to your cart, click “Checkout”, enter your delivery details, choose a payment method and complete your purchase. You will receive an order confirmation by email.
Orders are placed only through our online shop. For any question about a product or your order, our customer service team is happy to help at support@blackroll.gr.
Orders are processed automatically and sent for fulfilment right away, so they can’t be cancelled once placed. After delivery you can use your 14-day right of withdrawal – see our Returns page.
Complaints
We’re sorry if your BLACKROLL® product isn’t right. Please email support@blackroll.gr within 7 calendar days of delivery with:
- your order number
- a short description of the problem
- photos of the product (and of the packaging if it was damaged in transit)
We’ll guide you through replacement or refund – in these cases we cover the return cost.
Newsletter
You can sign up to our newsletter here.
You can unsubscribe at any time by clicking the unsubscribe link at the end of every newsletter, or by emailing support@blackroll.gr.
Please check your spam folder and mark our emails as “not spam” – future newsletters will then arrive in your inbox.
