FAQ

Shipping

For Greece for orders below 50 euros shipping cost is 3€

For Greece for orders above 50 euros shipping cost is Free.

The shipping costs are precalculated and fixed.

We deliver to Greece

If you live in another country, please contact us.

Unless otherwise agreed, the delivery time for deliveries within Greece is usually 2-5 working days, in exceptional cases up to 7 working days mostly for a few remote locations & islands

Unfortunately, we have no control over delays in delivery caused by the parcel service.

Not for now

Payment

You can pay in our shop by credit card (VISA, MasterCard, American Express).

Order

You can either order as a guest in our online shop or you can create a user account.

To place an order, put the item you want in the shopping cart and click the “Checkout” button. Now enter your contact information and your preferred payment method and complete the purchase.

Telephone orders and orders via email are not possible.

Since your order is processed automatically and immediately sent to our logistics partner, it is unfortunately no longer possible to cancel the order after it has been placed. Of course, you have the option of returning the package free of charge upon receipt.

Complaints

First of all, we are sorry if you are not satisfied with your new BLACKROLL® product. Your feedback is important to us in order to be able to further improve our quality.

Please fill out our complaint form or send your complaint to shop.int@blackroll.com and provide us with the following information:

  • Order number
  • Product concerned
  • Photos of the defect

Newsletter

You can sign up to our newsletter here .

You can unsubscribe from our newsletter at any time. To do this, just click the unsubscribe link at the end of our newsletter.

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